Responsible Gambling at Spinchester Casino

We take responsible gambling seriously and are committed to keeping play safe and controlled. We want you to enjoy your time with us while keeping risks low. This page explains the steps we offer to help you manage your activity, recognise when you may need support and find professional help if needed.

Player protection principles

We follow clear principles to protect players: prevention, support and prompt action. Prevention means giving you simple tools to control spending and time spent playing. Support means offering guidance and access to self-help options. Prompt action means we will act on requests for account restrictions or self-exclusion quickly and respectfully.

Activity-control tools

We provide a range of controls you can use at any time. These tools are available in your account settings and can be changed by contacting our support team where necessary.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect immediately or after a short cooling period depending on the option you choose. Lowering a limit is instant; increasing a limit may require a brief waiting period.

Loss limits

Loss limits help you cap net losses over a set period. Choose a limit that fits your budget and review it regularly. If you reach the limit, further real-money play will be blocked until the period ends or you change the limit following any applicable delay.

Time limits and account breaks

Set session timers or daily time limits to avoid long uninterrupted play. You can also take a short account break for 24 hours up to 30 days. During a break all access to betting and casino play is suspended but you can still close or withdraw funds.

Self-exclusion

If you need a longer break you can request self-exclusion. Self-exclusion periods typically range from several months to several years. While excluded, you will be denied access to your account and marketing. We will process self-exclusion requests promptly and provide information on reactivation procedures once the exclusion ends.

Signs of problematic behaviour

Look out for warning signs such as chasing losses, neglecting responsibilities, hiding activity, spending more than you planned or feeling anxious about gambling. If you notice these signs in yourself or someone you care for, consider using controls or seeking support.

Tips for maintaining control

Keep to a personal budget, set and stick to deposit or loss limits, use time-outs if play feels excessive, avoid gambling when stressed or under the influence and review your activity regularly. Talk openly with friends or family if you are concerned.

Professional help and support organisations

If you need further support, professional organisations in the UK include GamCare, Gambling Therapy, Gamblers Anonymous and the Gordon Moody Association. These services offer confidential advice, helplines and treatment options. If you would like help accessing support, contact our customer team and we will provide guidance without judgement.