User Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you register, play or otherwise interact with our services. We are committed to respecting your privacy and to handling your data with care. This page describes the types of information we collect, how we use it, who we may share it with and the choices available to you.

Types of data we collect

We collect a range of information necessary to operate an online casino and manage player accounts. Broadly this includes personal details you provide when registering, technical data from your device and connection, and transactional records of deposits, wagers and withdrawals.

Personal data

Personal data may include your name, date of birth, address, email, telephone number and identity documents when verification is required. We also collect account credentials and payment details needed to process deposits and withdrawals. We only collect personal data that is necessary for account management, legal checks and to provide services.

Technical data

Technical data covers information about the device and browser you use, IP addresses, operating system, device identifiers and log information. We use this data to maintain service performance, detect fraud, secure accounts and provide a consistent experience across desktop and mobile.

Transactional data

Transactional data includes records of deposits, wagers, wins, losses, bonuses credited and withdrawn amounts. We keep a clear history of account activity to process payments, resolve disputes, meet financial obligations and for anti-money laundering checks where required.

How we use your information

We use personal and technical data to create and manage your account, verify identity, process payments, prevent fraud and comply with legal obligations. We also use aggregated data to improve services, personalise content and provide customer support. Where we rely on consent for specific processing, you can withdraw consent at any time.

Data protection practices

We protect data using access controls, secure servers and industry-standard encryption for transactions and sensitive information. Staff with access to personal data receive training on privacy and security. Access to your information is restricted to authorised personnel and service providers with a legitimate need to process it.

Cookies and tracking technologies

We use cookies and similar technologies for session management, analytics and to personalise your experience. You can manage cookie preferences through our cookie settings or by adjusting your browser. Some features may require cookies to work correctly.

User rights

You have rights to access, correct and object to certain processing of your personal data, and to request restriction or deletion where applicable. You can also withdraw consent for direct marketing. If you believe we are not handling your data correctly you may raise a concern with your local data protection authority.

Access, correction and deletion

To access, update or delete your personal information sign in to your account and use the profile tools, or contact our support team via the support centre in your account. We will respond to valid requests and may ask for proof of identity before making changes.

Information sharing and third parties

We share data with payment processors, identity verification providers, fraud prevention services and other third parties who help deliver our services. We only share the information necessary for those purposes and require partners to protect data consistent with this policy and applicable law.

Privacy policy updates

We may update this policy from time to time. Any material changes will be posted on this page. We recommend you review the policy periodically to stay informed about how we process your data.