Support is available to help with questions, account-related issues, technical concerns or general feedback. Contact our team via live chat, email or phone for fast, practical assistance. We can guide you through verification, deposits, withdrawals, responsible gambling tools and promotional queries. VIP members receive priority handling. For account security or payments please have ID and payment details ready to speed up verification. We aim to respond swiftly and resolve most enquiries within one working day and ensure secure handling.
| Department | Contact |
|---|---|
| Customer support (live chat & email) | [email protected] (live chat available 24/7) |
| General enquiries | [email protected] (response within 48 hours; press enquiries handled) |
| Affiliate enquiries (partner team) | [email protected] (partner onboarding and creatives) |
| Phone | +44 20 7534 2918 (calls answered Mon-Fri) |
| Working hours | Mon-Fri, 09:00-18:00; limited cover at weekends |
Email Support
Email is the preferred way to contact support for detailed requests, account issues, or anything that needs an explanation or supporting documents. Include a clear subject line, describe what you need help with, and attach any relevant files. Make sure your contact details are up to date so support can reach you without delays.
Contact Form
Response Time
Support is available 24/7 through live chat and email. Most enquiries are answered within one business day, though more complex issues, such as payment checks or account verification, may take longer depending on their nature. If your request needs further review, the support team will let you know what information is needed and provide an update when available.
Feedback
We welcome your feedback, suggestions and ideas to help improve the site. Please share any issues, feature requests or usability tips. Our team reviews every message and uses collected feedback to prioritise updates to games, promotions and account services. Send your thoughts via live chat or email so we can act on them and make the site clearer and more enjoyable for all players.